Guest Handling

It is important for the office staff to serve a guest in making eye contact upon listening to a guest to show the attention. The office staffs have to avoid any temptation to interrupt or interject while the guest is voicing a complaint. This strategy shows respect to a guest that is dissatisfied, while it enables the desk clerk to understand the problem.

The expression used to handle guests.

1. -     Welcome to our hotel/ restaurant/ office.
2. -     What can I do for you, Sir/ Ma’am/
3. -     May I help you?
4. -     We hope that you enjoy staying in our hotel.
5. -     I hope you enjoy the food.
6. -     Have a nice rest, Sir/ Ma’am.
7. -     We would to offer you a special meal.
8. -     We’ll send you coffee right away.